Support
Something wrong? Tell us.
This form reaches us directly and we read every message. Most answers are below first.
Report a problem
You do not need an account to use this. If it is about a save, include your account email so we can find it.
Common questions
I cannot sign in.
Try a password reset from the account page. If you made your account before August 2026, it may have been on an account service the studio no longer uses — in that case the account page will say so plainly, and the fix is to create it again with the same email.
My save has disappeared.
Check you are signed in to the same account — the games keep your progress on the account rather than in the browser, and a signed-out browser is asked to sign in rather than showing an error. If you are signed in and it is still gone, use the form and include your account ID from the account page.
Do I need an account?
For Varath, Varath World and Hearthkeep, yes: one free account, made on the account page, opens all three. Nostos and Long Orbit need none; they save in your browser.
Are the games paid?
Not today: every game plays free in a browser, with no ads and nothing to buy inside it. If something inside one of these games ever asks you for money, it is not one of our games.
Which browsers work?
Any current one. The games are built mobile-first and install to a phone home screen as web apps. Long Orbit is the exception: it plays with a keyboard, so it wants a computer.
Can I delete my account?
Yes — ask through this form from the address the account uses, and it is deleted along with its saves. See the privacy notice.
Or just email
If the form will not send, or you would rather not use it: hello@ironvail.co. It reaches the same inbox.